With over 13 years in the junk removal industry, Kevin Hess has established himself as a leading performer and trainer with 1-800-GOT-JUNK?, one of the most recognized brands in the business. His expertise includes customer service training, operations, and leadership development, making him a pivotal figure in training and developing hig
With over 13 years in the junk removal industry, Kevin Hess has established himself as a leading performer and trainer with 1-800-GOT-JUNK?, one of the most recognized brands in the business. His expertise includes customer service training, operations, and leadership development, making him a pivotal figure in training and developing high-performing teams. Kevin’s hands-on experience in the field, combined with his passion for mentoring and business growth, has empowered countless junk removal professionals to scale their businesses. Now, through Junk Evolution, he’s sharing his insights to help junk removal operators and teams master their craft, maximize profits, and dominate their local markets.
Kevin Hess is a sought-after guest speaker at multiple junk removal conferences and a frequent guest on junk removal-related podcasts. With over a decade of industry experience, Kevin shares insightful strategies on leadership development, customer service training, operations, and business growth. His engaging speaking style and real-wor
Kevin Hess is a sought-after guest speaker at multiple junk removal conferences and a frequent guest on junk removal-related podcasts. With over a decade of industry experience, Kevin shares insightful strategies on leadership development, customer service training, operations, and business growth. His engaging speaking style and real-world expertise make him a go-to resource for junk removal professionals looking to scale their businesses, develop high-performing teams, and lead with purpose and grit. Whether on stage or behind the mic, Kevin delivers actionable advice that inspires and empowers business owners to take their operations to the next level.
Kevin Hess is the author of Leading with Purpose: Inspiring Growth, Culture, and Building a Visionary Team and Leading with Grit: Purpose-Driven Leadership in a Blue-Collar World. With a wealth of experience in leadership development, team development, and business operations, Kevin shares actionable strategies for building strong, purpos
Kevin Hess is the author of Leading with Purpose: Inspiring Growth, Culture, and Building a Visionary Team and Leading with Grit: Purpose-Driven Leadership in a Blue-Collar World. With a wealth of experience in leadership development, team development, and business operations, Kevin shares actionable strategies for building strong, purpose-driven teams. His books provide real-world insights on creating a thriving company culture, leading with vision and resilience, and developing the grit needed to succeed in a demanding industry. Additionally, his expertise in customer service training further enhances how business owners, managers, and team leaders can elevate their leadership and inspire lasting success.
The Onsite Experience Training is a hands-on customer service and sales training designed specifically for junk removal crews. It focuses on creating an exceptional customer experience at every stage of the job—from the initial call-ahead, to the quote, to the job execution, and the final walkthrough. This training equips team members with practical skills to build trust, upsell ethically, and leave a lasting impression that drives 5-star reviews, repeat business, and referrals. It’s not just about removing junk—it’s about delivering value with professionalism, confidence, and purpose.
The Operations Manager Training is a comprehensive leadership and systems-based program designed to equip junk removal operations managers with the tools to run day-to-day operations efficiently and drive business growth. This training covers scheduling, team management, routing, KPI tracking, customer service, performance coaching, and leadership development. It turns managers into confident decision-makers who can lead crews, streamline workflows, hold teams accountable, and deliver consistent results—all while protecting company culture and maximizing profitability.
The Leadership Development Training for Junk Removal Pros. This isn’t corporate theory, it’s real leadership built for the trucks, crews, and grind of the junk removal industry. Through practical modules, a hands-on workbook, and real-world challenges, you’ll learn how to lead with purpose, build grit, set the standard, shape culture, measure what matters, run meetings that drive results, and inspire your team to win. If you want more than just a business... if you want a team that performs, a culture that lasts, and a legacy worth leading, then this training is for you.
Our Coaching Program provides personalized 1-on-1 support designed to help junk removal business owners grow with confidence. Through scheduled coaching calls, we’ll dive deep into your operations, leadership development, customer experience, goals, and more—offering real strategies, accountability, and tools to build a stronger, more scalable business. We also emphasize customer service training to enhance your team's effectiveness. No fluff. Just practical guidance, custom solutions, and expert support every step of the way.
The Junk Evolution Mentorship Program was built for owners like you—gritty, driven, and ready to scale. Whether you’re hiring your first team member or building a multi-truck operation, this program offers real-world coaching, effective customer service training, and leadership development to provide hands-on support as you grow with purpose.
The Candidate Screening & Culture Interview is a structured, remote interview designed to help junk removal business owners make smarter hiring decisions before a new team member ever steps into a truck.
This is not a resume review or a skills checklist.
This is a leadership and culture-based screening conversation.
The 1-on-1 Development Program is a structured, monthly growth conversation designed to intentionally develop the individuals inside your organization, starting with your top performers, emerging leaders, managers, and administrative team members.
This is not a casual check-in.
It is a focused performance-driven development session.
The Quarterly Leadership Development Workshop is a structured, 90-minute leadership session designed to consistently develop your people, reinforce standards, and strengthen culture throughout the year.
The Monthly Performance Check-In is a structured, 30-minute, facilitated leadership session designed to keep the organization aligned, accountable, and moving forward.
This is a dedicated monthly conversation with the owner and leadership team to step out of the day-to-day and take an honest look at performance, culture, and execution.
Team Meeting Evaluation & Feedback is a structured observation and review service designed to improve how your team communicates, aligns, and executes through its regular meetings.
This is not about taking over your meetings.
It’s about making them better.
Welcome to your one-stop resource for essential junk removal business documents and forms — designed to help you stay organized, professional, and profitable. Whether you're just starting out or scaling your operation, these tools will streamline your day-to-day operations, improve customer communication, and enhance customer service training for your team. Our resources also support leadership development, ensuring that your team remains aligned and effective. Every form is created by junk removal pros — for junk removal pros.
Your go-to resource for real-world advice, actionable strategies, and industry insights tailored specifically for junk removal business owners and teams. Whether you're in the truck or leading from the office, every post is built to help you run smarter, serve better, and grow stronger. We focus on essential elements like customer service training and leadership development to ensure your team excels. This isn’t theory — it’s Pro Tips for real junk pros.
The ChatGPT Playbook for Junk Removal Pros is the ultimate digital guide designed specifically for junk removal business owners eager to leverage AI as a strategic advantage. Whether you’re a one-truck hustler, a growing crew, or a multi-location operator, this playbook provides insights on how to harness the power of ChatGPT to enhance your sales, streamline your workflows, and dominate your local market. With over 100 pages filled with real-world use cases, ChatGPT prompts, and customizable templates, this guide also emphasizes the importance of customer service training and leadership development, ensuring that your team is well-equipped to succeed.
Leadership isn’t about titles... it’s about impact.
Leading with Purpose is your guide to becoming the kind of leader people want to follow. This book isn’t theory or fluff, it’s built from real-world leadership in the trenches, leading teams, building culture, and creating purpose-driven success.
Kevin Hess shares his powerful story of transformation, from battling through adversity to discovering that true leadership starts within. With raw honesty and practical tools, this book will help you lead with clarity, confidence, and conviction.
Every chapter challenges you to stop managing and start leading... to find your why, empower your people, and lead with heart and direction.
Because when you lead with purpose, you don’t just build a business — you build a legacy.
Real leadership doesn’t happen in boardrooms... it’s built in the trenches.
Leading with Grit is a rallying cry for every leader who knows what it means to grind, sweat, and lead from the front. This book cuts through the corporate buzzwords and gets straight to the truth: leadership takes courage, consistency, and an unshakable commitment to your people.
Kevin Hess shares hard-earned lessons from years of leading blue-collar teams, turning adversity into advantage and setbacks into strength. With stories, strategies, and practical tools, he shows you how to build leaders at every level — and create a culture that thrives under pressure.
Leading with Grit is for those who refuse to quit, who lead with their boots on the ground, and who know that true strength comes from showing up... every damn day.
Because in leadership, grit isn’t optional — it’s everything.
Raw. Real. Relentless.
The Gut Check isn’t another feel-good leadership book... it’s a wake-up call. This is for the grinders, the builders, and the leaders who are tired of sugar-coated advice and ready to own their results.
Kevin Hess pulls no punches as he challenges you to stop pointing fingers and start leading yourself. Through personal stories, hard-earned lessons, and no-fluff principles, you’ll learn what it really takes to build discipline, resilience, and accountability in every area of your life and business.
Every chapter hits like a shot of truth, and every page pushes you to look in the mirror and level up. Whether you’re leading a crew, a company, or just yourself, The Gut Check will light the fire that complacency killed.
Your no-BS wake-up call starts now.
