The Onsite Experience Training

Great junk removal pros don’t just move stuff, they move people. This module focuses on building a real relationship with your customer from the moment you arrive. You’ll learn how to create relational and relevant rapport that goes beyond surface-level small talk, helping you connect to the person behind the job.

We’ll break down how  ask the right questions to uncover your customer’s “WHY.” Maybe they’re downsizing after decades in a home, helping a parent transition, or starting fresh after a tough season. When you understand the reason behind the removal, you gain the customer’s trust, and their loyalty.

This isn’t about slick sales tactics; it’s about empathy, authenticity, and professionalism. When customers feel seen and understood, they don’t just buy your service — they buy into your brand.

Before you ever talk price, you must prove your worth. This module dives deep into positioning your service as the best choice, not the cheapest one.  Price shoppers are everywhere, but when you establish value, you win the customer before the quote. This module teaches how to highlight what makes your junk removal company worth it: professionalism, reliability, licensed and insured service, responsible disposal, and top-rated customer care.

Learn how to tell your company’s story in a way that resonates emotionally and logically. 

When you establish value the right way, price becomes secondary, and customers feel confident saying yes.

Customers will see your crew not as an expense, but as an investment in peace of mind.

Delivering an estimate is more than reading a number, it’s about confidence, communication, and clarity. This module teaches how to present estimates that feel transparent and trustworthy, using proven closing techniques that naturally guide the customer to say “yes.”

We’ll cover how to read customer reactions, handle hesitation, and maintain control of the conversation from start to finish. You’ll walk away with a repeatable process that converts more on-site quotes into same-day bookings.

Even great customers hesitate. “That’s higher than I expected.” “Can you match another quote?” “Let me check with my spouse.” Sound familiar? This module equips your team with scripts and confidence to respond to common objections with empathy and authority, without sounding pushy, and leading with confidence, and solutions that make customers feel heard and understood.

You’ll learn how to keep the conversation open, re-establish value, and turn hesitation into commitment. Mastering objection handling is the difference between a “maybe later” and a “let’s do it.”

This is where everything comes together. The perfect pitch is clear, confident, and customized to the customer’s priorities. This module shows how to deliver your quote and service story in a way that hits emotionally, logically, and visually.

You’ll learn to use simple, repeatable frameworks to make your presentation sound natural, not scripted, and to make you or your crew stand out as professional problem-solvers, not just “junk guys.”

The perfect pitch blends emotion, confidence, and value... and when done right, it turns first-time customers into lifetime advocates. 

Training only sticks when you practice it. That’s why every session includes live role-play scenarios that mirror real customer interactions. Crews get to practice tone, timing, confidence, and adaptability, building muscle memory for the field.

Role-play turns knowledge into habit. It helps your team sharpen communication skills, overcome nervousness, and respond with professionalism in any situation. When your team trains how they perform, they perform like pros.

Our Onsite Experience Training (Digital Version) is a comprehensive, self-paced training program designed to help solo operators and teams master the essential skills needed for success in the junk removal industry. This digital training provides step-by-step guidance on building rapport, establishing value, giving accurate estimates, handling objections, and closing sales with confidence.

Whether you're a solo operator looking to sharpen your skills or a business owner training a high-performance team, this program delivers real-world strategies that can be implemented immediately. Through video lessons, role-play exercises, and actionable frameworks, you’ll gain the knowledge and confidence to deliver exceptional customer service, increase conversions, and grow your business.

This flexible training solution allows you to learn at your own pace while equipping yourself—or your team—with the tools needed to thrive in the junk removal industry.

ONLY $299

Our Onsite Experience Training (In-Person) is an immersive, full-day training session where Kevin Hess will travel to your location to work hands-on with your team. This intensive training is designed to elevate your junk removal business by refining customer interactions, improving sales techniques, and boosting overall team performance.

Throughout the day, we will cover key areas such as Building Rapport, Establishing Value, Providing Accurate Estimates, Closing with Confidence, Objection Handling, and Creating the Perfect Pitch. Your team will also engage in role-play exercises to reinforce these skills in real-world scenarios, ensuring they leave with the confidence and expertise needed to excel in the field.

This personalized, on-site experience provides direct coaching, live feedback, and actionable strategies tailored to your business, giving your team the tools they need to operate at the highest level and maximize revenue.

**Contact for Pricing**

Our Onsite Experience Training (LIVE via Google Meet) brings expert training directly to your team in a five-part virtual coaching series. Led by Kevin Hess, this live, interactive training is designed to help your junk removal team refine their customer service, sales, and leadership skills—without the need for travel.

Each session will focus on key areas such as Building Rapport, Establishing Value, Providing Accurate Estimates, Closing with Confidence, Objection Handling, and Creating the Perfect Pitch. Your team will also engage in role-play exercises and real-time coaching to reinforce these concepts.

This structured, step-by-step training provides live Q&A opportunities, actionable feedback, and practical strategies to help your team improve performance, increase revenue, and enhance the customer experience—all from the convenience of your location.

**Contact for pricing**