Operations Manager Training
Operations Manager Training is a comprehensive leadership and systems-based program designed to equip junk removal operations managers with the tools to run day-to-day operations efficiently and drive business growth. This training covers scheduling, team management, routing, KPI tracking, customer service, performance coaching, and leadership development. It turns managers into confident decision-makers who can lead crews, streamline workflows, hold teams accountable, and deliver consistent results—all while protecting company culture and maximizing profitability.
Operations Manager Training
Train the Leader Who Drives Your Business Forward
The Operations Manager Training by Junk Evolution is a high-impact leadership development program designed specifically for junk removal businesses looking to scale with strength, clarity, and confidence.
This training equips your Ops Manager with the tools, systems, and mindset to run daily operations with precision while building a high-performing team culture. From scheduling and staffing to sales coaching, team motivation, KPI tracking, and in-field execution—this program covers it all.
Whether you're hiring your first Ops Manager or leveling up an existing leader, this training ensures they’re not just managing the day-to-day—they're helping grow the future of your company.
What it includes:
- Comprehensive Operations Manager Training delivered through interactive content and guided frameworks
- A fully customized Standard Operating Procedure (SOP) tailored to your business, team structure, and service area
- Hands-on systems for team leadership, revenue growth, safety, fleet management, and operational consistency
- Training on how to set and track KPIs, conduct one-on-ones, and use OKRs with SMART goals to drive performance
- Leadership coaching to strengthen communication, accountability, and culture from the ground up
- Easy-to-follow video training modules
Operations Manager Training Agenda
Purpose & Role Clarity
Revenue Growth & Job Fulfillment
Purpose & Role Clarity
- Understand the mission of the Operations Manager role
- Bridge the gap between field execution and business strategy
- Define what success looks like in your unique business setting
Core Responsibilities
Revenue Growth & Job Fulfillment
Purpose & Role Clarity
- Overview of high-impact areas: Revenue, Training, Fleet, Culture, Compliance, Systems
- Learn how to prioritize responsibilities and own the role with confidence
- Understand the power of leading by example
Revenue Growth & Job Fulfillment
Revenue Growth & Job Fulfillment
Revenue Growth & Job Fulfillment
- Master job execution strategy and team performance coaching
- Learn to drive daily/weekly/monthly revenue goals
- Track and improve KPIs like Average Job Size (AJS) and Revenue Per Hour (RPH)
Scheduling & Staffing
Strategic Team Pairing & Job Assignment
Revenue Growth & Job Fulfillment
- Learn how to schedule efficiently using tools like Autopilot or Jobber
- Manage flex staffing, part-timers, and real-time rescheduling
- Optimize labor costs while maximizing team output
Strategic Team Pairing & Job Assignment
Strategic Team Pairing & Job Assignment
Strategic Team Pairing & Job Assignment
- Learn to pair Drivers and Loaders based on strengths and KPI performance
- Match teams with job types (demo, hoarder, estate, etc.) for peak efficiency
- Build mentorship into pairing logic for skill development
Training & Development
Strategic Team Pairing & Job Assignment
Strategic Team Pairing & Job Assignment
- Run effective new hire onboarding and hands-on field training
- Set up monthly training routines and roleplay-based learning
- Track team growth and promote from within
Leadership & Culture
Fleet & Equipment Management
Field Operations Oversight
- Cultivate a values-driven, accountable, high-energy work culture
- Lead daily huddles, celebrate wins, and correct behavior early
- Encourage peer leadership and a “We, not Me” mindset
Field Operations Oversight
Fleet & Equipment Management
Field Operations Oversight
- Manage job quality, customer satisfaction, and safety in the field
- Enforce before/after photos, digital job forms, and field check-ins
- Use real-time feedback to coach and correct
Fleet & Equipment Management
Fleet & Equipment Management
Fleet & Equipment Management
- Set up vehicle inspection schedules and PM tracking boards
- Enforce daily clean-outs, equipment check-ins, and tool accountability
- Monitor wear-and-tear and coordinate repairs
Safety & Compliance
Systems Improvement & Innovation
Fleet & Equipment Management
- Train and enforce PPE protocols and lifting techniques
- Maintain safety documentation and post-incident procedures
- Build a safety-first mindset in the team
Systems Improvement & Innovation
Systems Improvement & Innovation
Systems Improvement & Innovation
- Learn how to identify bottlenecks and pilot new solutions
- Maintain improvement logs and foster a culture of innovation
- Collaborate with the Owner to evolve operational processes
Reporting & Accountability
Systems Improvement & Innovation
Systems Improvement & Innovation
- Track daily KPIs and performance metrics in a visual dashboard
- Conduct weekly and monthly team reviews
- Create clear feedback loops with the Owner and team
Conducting Effective 1-on-1’s
Goal Setting with OKRs & SMART Goals
Giving Honest, Actionable Feedback
- Use recurring 1-on-1 meetings to motivate and grow your team
- Address morale, performance, and goals in a structured format
- Build loyalty and accountability through trust-based leadership
Giving Honest, Actionable Feedback
Goal Setting with OKRs & SMART Goals
Giving Honest, Actionable Feedback
- Deliver feedback that helps—not hurts
- Be direct without being discouraging
- Follow up and reinforce positive change
Goal Setting with OKRs & SMART Goals
Goal Setting with OKRs & SMART Goals
Goal Setting with OKRs & SMART Goals
- Learn how to set measurable, realistic, and time-bound goals
- Align team outcomes with company objectives
- Review and adjust monthly using a proven OKR framework
Motivation & Team Culture
Goal Setting with OKRs & SMART Goals
- Keep morale high, energy strong, and culture aligned
- Use recognition, storytelling, and shared wins to inspire loyalty
- Lead from the front—because culture follows leadership
Also Includes...
Includes a Fully Customized SOP Tailored to Your Business
Every Operations Manager who completes this training receives a detailed SOP personalized for their team size, structure, systems, and service area—ready to implement and scale.
Total Package
This training package is designed to equip your Operations Manager with the leadership tools, systems, and structure they need to run your junk removal business with confidence and consistency.
What’s Included:
One 60-minute client discovery call
SOP Customization Checklist (to assess your current operations)
Full Training Modules covering 15+ areas of ops leadership
A Fully Customized Operations Manager SOP tailored to your business