Free Documents and Forms

This Junk Removal Inquiry Phone Script is designed to help team members confidently and professionally handle incoming calls from potential customers. It guides the conversation step-by-step—from the initial greeting and collecting essential job details, to clearly explaining how the service works, pricing structure, and scheduling a convenient appointment. The script focuses on building trust, setting expectations, and delivering a smooth customer experience from the very first interaction. It ensures every caller feels heard, informed, and ready to move forward with confidence.

The Call Ahead Script is a crucial tool for setting the stage for a smooth and successful junk removal appointment. This script helps your team establish professionalism, build rapport, and ensure the customer is prepared for your arrival.

What’s Included:
✅ Introduction & Confirmation
✅ Setting Expectations
✅ Building Rapport
✅ Pre-Framing Value
✅ Handling Last-Minute Concerns
✅ Establishing Authority & Confidence – 

By implementing a strong Call Ahead strategy, you’ll increase job conversion rates, reduce cancellations, and create a better overall experience for your customers. This script ensures your team is prepared, professional, and ready to close the deal before they even arrive!

This is yours to download for FREE!

The Daily Route Sheet is a practical tracking tool designed for junk removal truck teams to log and manage their daily operations. It allows crews to record each job's revenue, payment method, tips, disposal costs, and notes, while also capturing fuel expenses and work hours. Built-in sections for calculating key performance indicators like Average Job Size (AJS) and Revenue Per Hour (RPH) help teams and managers monitor efficiency and performance in real time. This form supports accountability, streamlines end-of-day reporting, and provides valuable insights for continuous improvement.

This is yours to download for FREE!

The One-on-One Employee Meeting Form is designed to facilitate meaningful and productive discussions between managers and team members. This form helps document key topics such as performance updates, challenges, goals, and development opportunities. By providing a structured approach, it ensures that employees receive the support, feedback, and guidance needed to grow and succeed. Regular one-on-one meetings help strengthen communication, boost engagement, and align team members with company objectives.

This is yours to download for FREE!

This checklist is designed to ensure that all vehicles and equipment used in your junk removal business are in proper working condition before heading out on a job. Regular inspections help prevent breakdowns, reduce safety risks, and extend the life of your trucks and tools. By completing this checklist daily, your team can identify and address potential issues early, ensuring smooth operations and top-tier service for your customers.

This is yours to download for FREE!

The Daily COGS (Cost of Goods Sold) Tracking Form is designed to help junk removal businesses accurately track and analyze their daily operational expenses. This form records key cost factors, including labor, fuel costs, and disposal fees, providing valuable insights into job profitability and overall financial performance. By consistently tracking these expenses, businesses can identify trends, manage costs more effectively, and make informed decisions to improve efficiency and profitability.

This is yours to download for FREE!

The Accident / Incident Report Form is a critical document for recording any injuries, damages, or unexpected issues that occur on the job. This form helps ensure that all incidents are properly documented, providing a clear record for safety reviews, insurance claims, and internal investigations. By keeping accurate records, your junk removal business can improve workplace safety, reduce liability, and implement better risk management strategies.

This is yours to download for FREE!

The Customer Release of Liability from Damage Form is designed to protect your junk removal business by clearly outlining the potential risks associated with item removal and securing the customer's acknowledgment of those risks. It releases your company from liability in the event of property damage during service, helping to ensure transparency, set proper expectations, and reduce the chance of disputes.

This is yours to download for FREE!

This printable flyer outlines the Top 10 Safety Tips for Junk Removal Professionals, designed to keep your crew safe, efficient, and professional on every job. From proper lifting techniques to PPE reminders and load safety, this quick-reference guide helps reinforce a culture of care and accountability in the field. Perfect for team training, onboarding, or posting in your truck or office.

The Call Ahead Role Play Score Sheet is a practical evaluation tool designed for trainers to assess how well a team member performs a call-ahead scenario with a customer. It breaks down each key point of a professional, effective call—from greeting and ETA to setting expectations and tone. With a clear checklist and space for comments, it helps trainers provide real-time feedback and track performance. The included section for actionable feedback ensures that each training session becomes an opportunity for improvement, confidence building, and consistent customer experience.

This Relational & Relevant Rapport Role Play Scenario is designed to help junk removal team members practice and refine their customer interaction skills during the first few minutes of a job. The trainee must demonstrate the ability to build Relational Rapport by engaging in friendly, natural conversation—asking about family, hobbies, pets, or shared interests—and then transition into Relevant Rapport by uncovering the customer’s underlying motivation or “WHY” for hiring the service (typically related to Time, Space, or Effort). The role play simulates a real customer interaction and is timed for 1–3 minutes to reflect an authentic on-site experience. It helps trainees develop empathy, communication confidence, and the foundation for offering a value-driven service.

This Explaining the Service Role Play Scenario is designed to help junk removal team members clearly and confidently walk a customer through how the service works—from the moment the team arrives to the final sweep-up. The trainee must set expectations by explaining that pricing is volume-based and includes all lifting, loading, disposal, and cleanup. The goal is to make the customer feel informed, comfortable, and confident in the process. This role play reinforces professionalism, builds trust, and ensures the customer experience starts with clarity and confidence—setting the stage for a smooth and successful job.

This Estimate Delivery & Establishing Value Role Play Scenario is designed to train junk removal team members on how to confidently and accurately present an estimate to a customer. In the scenario, the trainee must explain how the pricing works, provide a clear price range, and avoid using uncertain language. They are also expected to re-establish the value of the service by referencing key inclusions like labor, disposal, and cleanup, while tying the estimate back to the customer's specific WHY—whether that’s saving Time, creating Space, or reducing Effort. The role play helps reinforce confident communication, professional presentation, and value-based selling, making it a critical part of the sales and customer experience training process.

This Assumptive Close Role Play Scenario trains junk removal team members to confidently guide the customer from estimate to action without waiting for permission. In the role play, the trainee practices confirming the price, re-establishing the value of the service, and using the customer’s WHY (Time, Space, or Effort) to reinforce urgency and benefit. The focus is on using clear, confident language to lead the customer toward a decision—without hesitation or overexplaining. It helps develop leadership in the field, increases close rates, and ensures the customer experience feels seamless and professional.

This Objection Handling Role Play Scenario is designed to train junk removal team members to respond confidently and professionally when a customer hesitates or pushes back after receiving an estimate. Whether the objection is about pricing, timing, or perceived value, the trainee must demonstrate active listening, empathy, and problem-solving. They’re expected to re-establish the value of the service, tie it back to the customer’s WHY (Time, Space, or Effort), and offer a practical solution—such as removing priority items or offering a discount when appropriate. This scenario helps build confidence, improves close rates, and reinforces the importance of customer-centered communication.

This Positive Ending (WOW Factor) Role Play Scenario is designed to help junk removal team members master the final moments of a job—when lasting impressions are made. In this scenario, the trainee must guide the customer through a final walkthrough, ensure all items were removed, sweep or tidy the work area, and confidently collect payment. To deliver a true “WOW” factor, the trainee should make the customer feel like the hero for taking action and invite them to leave a Google review. This role play reinforces the importance of professionalism, pride in work, and customer appreciation—key ingredients for earning repeat business and 5-star reviews.

Our Junk Removal Business Employee Handbook Template is designed to help you set clear expectations, maintain consistency, and create a strong company culture for your team. This comprehensive guide provides policies, procedures, and best practices to ensure your employees understand their roles, responsibilities, and the high standards your business upholds.

This customizable template ensures your team stays aligned, operates efficiently, and delivers top-notch service. Whether you're training new hires or reinforcing standards with your existing crew, this handbook is a must-have for scaling your junk removal business the right way.

ONLY $49!

The Independent Contractor Agreement for a Junk Removal business is a legally binding document designed to clearly define the working relationship between your company and independent contractors. This agreement outlines the specific terms of service, including the scope of work, payment structure, and the contractor's responsibilities. It also provides important legal protections for both parties, ensuring that your junk removal business operates smoothly and in compliance with industry regulations. By establishing clear expectations from the start, this agreement helps foster strong, professional relationships while reducing misunderstandings and potential legal risks.

ONLY $19!

The Commercial Client Service Agreement is a comprehensive contract tailored for property managers, realtors, and businesses that require recurring or on-demand junk removal services. It clearly defines the scope of work, pricing structure, scheduling process, payment terms, and liability coverage, ensuring a smooth and professional partnership. This agreement not only protects both parties legally, but also establishes expectations for communication, service quality, and response time—making it easier to build trust and maintain long-term, mutually beneficial relationships.

This is yours to download for FREE!