Our Training Programs
The Onsite Experience Training
The Onsite Experience Training is a hands-on customer service and sales training designed specifically for junk removal crews. It focuses on creating an exceptional customer experience at every stage of the job—from the initial call-ahead, to the quote, to the job execution, and the final walkthrough. This training equips team members with practical skills to build trust, upsell ethically, and leave a lasting impression that drives 5-star reviews, repeat business, and referrals. It’s not just about removing junk—it’s about delivering value with professionalism, confidence, and purpose.
Operations Manager Training
Operations Manager Training is a comprehensive leadership and systems-based program designed to equip junk removal operations managers with the tools to run day-to-day operations efficiently and drive business growth. This training covers scheduling, team management, routing, KPI tracking, customer service, performance coaching, and leadership development. It turns managers into confident decision-makers who can lead crews, streamline workflows, hold teams accountable, and deliver consistent results—all while protecting company culture and maximizing profitability.
The Onsite Experience Training
Ranked #1 Customer Service Training in the industry
Our Onsite Experience Training is designed to help junk removal business owners and teams master the skills needed for success. Whether you’re a solo operator looking to refine your process or leading a high-performance team, this training provides proven strategies to maximize efficiency, customer satisfaction, and revenue.
Training Agenda:
Building Rapport – Learn how to connect with customers and build trust from the first interaction. Practice communication techniques to
establish rapport in the first few moments of interaction.
Establishing Value – Show customers why your service is worth the investment by addressing their key concerns. Understand how to
identify your customer’s “Why” and use that information to tailor your service to their needs.
Estimate & Closing – Master the skill of giving accurate estimates and confidently presenting your pricing in a way that resonates with customers.
Objection Handling – Overcome common pushbacks and addressing common objections like price concerns or uncertainty about the service,
and discover how to turn these objections into opportunities to reinforce your value.
Creating the Perfect Pitch – Combine everything you’ve learned into a streamlined pitch that positions your service as the best solution to your customer’s problem, tailored to your business and your customers, ensuring you can deliver it smoothly and effectively every time.
The Importance of Role-Play Training – Train like you perform with hands-on practice to develop sales and service skills. Your team will
practice handling real-life scenarios, receiving feedback, and honing their approach.
Training Formats:
💻 Digital – Self-paced online training that allows you and your team to learn and implement at your own speed.
📍 In-Person – Kevin Hess will travel to your location for a full-day immersive training with your team.
🎥 Virtual (Google Meet) – Live, interactive five-part coaching series tailored for team development.
No matter which format you choose, this training will help you evolve your junk removal business by improving your customer interactions, sales process, and team performance!
The Onsite Experience Training Options
Onsite Experience Training (Digital Version)
Our Onsite Experience Training (Digital Version) is a comprehensive, self-paced training program designed to help solo operators and teams master the essential skills needed for success in the junk removal industry. This digital training provides step-by-step guidance on building rapport, establishing value, giving accurate estimates, handling objections, and closing sales with confidence.
Whether you're a solo operator looking to sharpen your skills or a business owner training a high-performance team, this program delivers real-world strategies that can be implemented immediately. Through video lessons, role-play exercises, and actionable frameworks, you’ll gain the knowledge and confidence to deliver exceptional customer service, increase conversions, and grow your business.
This flexible training solution allows you to learn at your own pace while equipping yourself—or your team—with the tools needed to thrive in the junk removal industry.
NOW ONLY $249 (Limited Time Offer)
Onsite Experience Training (In-Person)
Our Onsite Experience Training (In-Person) is an immersive, full-day training session where Kevin Hess will travel to your location to work hands-on with your team. This intensive training is designed to elevate your junk removal business by refining customer interactions, improving sales techniques, and boosting overall team performance.
Throughout the day, we will cover key areas such as Building Rapport, Establishing Value, Providing Accurate Estimates, Closing with Confidence, Objection Handling, and Creating the Perfect Pitch. Your team will also engage in role-play exercises to reinforce these skills in real-world scenarios, ensuring they leave with the confidence and expertise needed to excel in the field.
This personalized, on-site experience provides direct coaching, live feedback, and actionable strategies tailored to your business, giving your team the tools they need to operate at the highest level and maximize revenue.
**Contact for Pricing**
Onsite Experience Training 5-Part Virtual Coaching LIVE via Google Meet
Onsite Experience Training 5-Part Virtual Coaching LIVE via Google Meet
Our Onsite Experience Training (LIVE via Google Meet) brings expert training directly to your team in a five-part virtual coaching series. Led by Kevin Hess, this live, interactive training is designed to help your junk removal team refine their customer service, sales, and leadership skills—without the need for travel.
Each session will focus on key areas such as Building Rapport, Establishing Value, Providing Accurate Estimates, Closing with Confidence, Objection Handling, and Creating the Perfect Pitch. Your team will also engage in role-play exercises and real-time coaching to reinforce these concepts.
This structured, step-by-step training provides live Q&A opportunities, actionable feedback, and practical strategies to help your team improve performance, increase revenue, and enhance the customer experience—all from the convenience of your location.
**Contact for pricing**
Operations Manager Training
Train the Leader Who Drives Your Business Forward
The Operations Manager Training by Junk Evolution is a high-impact leadership development program designed specifically for junk removal businesses looking to scale with strength, clarity, and confidence.
This training equips your Ops Manager with the tools, systems, and mindset to run daily operations with precision while building a high-performing team culture. From scheduling and staffing to sales coaching, team motivation, KPI tracking, and in-field execution—this program covers it all.
Whether you're hiring your first Ops Manager or leveling up an existing leader, this training ensures they’re not just managing the day-to-day—they're helping grow the future of your company.
What it includes:
- Comprehensive Operations Manager Training delivered through interactive content and guided frameworks
- A fully customized Standard Operating Procedure (SOP) tailored to your business, team structure, and service area
- Hands-on systems for team leadership, revenue growth, safety, fleet management, and operational consistency
- Training on how to set and track KPIs, conduct one-on-ones, and use OKRs with SMART goals to drive performance
- Leadership coaching to strengthen communication, accountability, and culture from the ground up
- Easy-to-follow video training modules
Operations Manager Training Agenda
Purpose & Role Clarity
Revenue Growth & Job Fulfillment
Purpose & Role Clarity
- Understand the mission of the Operations Manager role
- Bridge the gap between field execution and business strategy
- Define what success looks like in your unique business setting
Core Responsibilities
Revenue Growth & Job Fulfillment
Purpose & Role Clarity
- Overview of high-impact areas: Revenue, Training, Fleet, Culture, Compliance, Systems
- Learn how to prioritize responsibilities and own the role with confidence
- Understand the power of leading by example
Revenue Growth & Job Fulfillment
Revenue Growth & Job Fulfillment
Revenue Growth & Job Fulfillment
- Master job execution strategy and team performance coaching
- Learn to drive daily/weekly/monthly revenue goals
- Track and improve KPIs like Average Job Size (AJS) and Revenue Per Hour (RPH)
Scheduling & Staffing
Strategic Team Pairing & Job Assignment
Revenue Growth & Job Fulfillment
- Learn how to schedule efficiently using tools like Autopilot or Jobber
- Manage flex staffing, part-timers, and real-time rescheduling
- Optimize labor costs while maximizing team output
Strategic Team Pairing & Job Assignment
Strategic Team Pairing & Job Assignment
Strategic Team Pairing & Job Assignment
- Learn to pair Drivers and Loaders based on strengths and KPI performance
- Match teams with job types (demo, hoarder, estate, etc.) for peak efficiency
- Build mentorship into pairing logic for skill development
Training & Development
Strategic Team Pairing & Job Assignment
Strategic Team Pairing & Job Assignment
- Run effective new hire onboarding and hands-on field training
- Set up monthly training routines and roleplay-based learning
- Track team growth and promote from within
Leadership & Culture
Fleet & Equipment Management
Field Operations Oversight
- Cultivate a values-driven, accountable, high-energy work culture
- Lead daily huddles, celebrate wins, and correct behavior early
- Encourage peer leadership and a “We, not Me” mindset
Field Operations Oversight
Fleet & Equipment Management
Field Operations Oversight
- Manage job quality, customer satisfaction, and safety in the field
- Enforce before/after photos, digital job forms, and field check-ins
- Use real-time feedback to coach and correct
Fleet & Equipment Management
Fleet & Equipment Management
Fleet & Equipment Management
- Set up vehicle inspection schedules and PM tracking boards
- Enforce daily clean-outs, equipment check-ins, and tool accountability
- Monitor wear-and-tear and coordinate repairs
Safety & Compliance
Systems Improvement & Innovation
Fleet & Equipment Management
- Train and enforce PPE protocols and lifting techniques
- Maintain safety documentation and post-incident procedures
- Build a safety-first mindset in the team
Systems Improvement & Innovation
Systems Improvement & Innovation
Systems Improvement & Innovation
- Learn how to identify bottlenecks and pilot new solutions
- Maintain improvement logs and foster a culture of innovation
- Collaborate with the Owner to evolve operational processes
Reporting & Accountability
Systems Improvement & Innovation
Systems Improvement & Innovation
- Track daily KPIs and performance metrics in a visual dashboard
- Conduct weekly and monthly team reviews
- Create clear feedback loops with the Owner and team
Conducting Effective 1-on-1’s
Goal Setting with OKRs & SMART Goals
Giving Honest, Actionable Feedback
- Use recurring 1-on-1 meetings to motivate and grow your team
- Address morale, performance, and goals in a structured format
- Build loyalty and accountability through trust-based leadership
Giving Honest, Actionable Feedback
Goal Setting with OKRs & SMART Goals
Giving Honest, Actionable Feedback
- Deliver feedback that helps—not hurts
- Be direct without being discouraging
- Follow up and reinforce positive change
Goal Setting with OKRs & SMART Goals
Goal Setting with OKRs & SMART Goals
Goal Setting with OKRs & SMART Goals
- Learn how to set measurable, realistic, and time-bound goals
- Align team outcomes with company objectives
- Review and adjust monthly using a proven OKR framework
Motivation & Team Culture
Goal Setting with OKRs & SMART Goals
- Keep morale high, energy strong, and culture aligned
- Use recognition, storytelling, and shared wins to inspire loyalty
- Lead from the front—because culture follows leadership
Also Includes...
Includes a Fully Customized SOP Tailored to Your Business
Every Operations Manager who completes this training receives a detailed SOP personalized for their team size, structure, systems, and service area—ready to implement and scale.
Total Package
This training package is designed to equip your Operations Manager with the leadership tools, systems, and structure they need to run your junk removal business with confidence and consistency.
What’s Included:
One 60-minute client discovery call
SOP Customization Checklist (to assess your current operations)
Full Training Modules covering 15+ areas of ops leadership
A Fully Customized Operations Manager SOP tailored to your business