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The Junk Evolution
  • Home
  • Pro Tips Blog
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The Onsite Experience Training

Ranked #1 Customer Service Training in the industry

Our Onsite Experience Training is designed to help junk removal business owners and teams master the skills needed for success. Whether you’re a solo operator looking to refine your process or leading a high-performance team, this training provides proven strategies to maximize efficiency, customer satisfaction, and revenue.


Training Agenda:

Building Rapport – Learn how to connect with customers and build trust from the first interaction. Practice communication techniques to 

establish rapport in the first few moments of interaction.

Establishing Value – Show customers why your service is worth the investment by addressing their key concerns. Understand how to 

identify your customer’s “Why” and use that information to tailor your service to their needs.

Estimate & Closing – Master the skill of giving accurate estimates and confidently presenting your pricing in a way that resonates with customers.

Objection Handling – Overcome common pushbacks and addressing common objections like price concerns or uncertainty about the service, 

and discover how to turn these objections into opportunities to reinforce your value.

Creating the Perfect Pitch – Combine everything you’ve learned into a streamlined pitch that positions your service as the best solution to your customer’s problem, tailored to your business and your customers, ensuring you can deliver it smoothly and effectively every time.

The Importance of Role-Play Training – Train like you perform with hands-on practice to develop sales and service skills. Your team will 

practice handling real-life scenarios, receiving feedback, and honing their approach.


Training Formats:

💻 Digital – Self-paced online training that allows you and your team to learn and implement at your own speed. 


📍 In-Person – Kevin Hess will travel to your location for a full-day immersive training with your team. 


🎥 Virtual (Google Meet) – Live, interactive five-part coaching series tailored for team development.


No matter which format you choose, this training will help you evolve your junk removal business by improving your customer interactions, sales process, and team performance!

See Our Training Program Options

The Onsite Experience Training Options

Onsite Experience Training (Digital Version)

Our Onsite Experience Training (Digital Version) is a comprehensive, self-paced training program designed to help solo operators and teams master the essential skills needed for success in the junk removal industry. This digital training provides step-by-step guidance on building rapport, establishing value, giving accurate estimates, handling objections, and closing sales with confidence.

Whether you're a solo operator looking to sharpen your skills or a business owner training a high-performance team, this program delivers real-world strategies that can be implemented immediately. Through video lessons, role-play exercises, and actionable frameworks, you’ll gain the knowledge and confidence to deliver exceptional customer service, increase conversions, and grow your business.

This flexible training solution allows you to learn at your own pace while equipping yourself—or your team—with the tools needed to thrive in the junk removal industry.

NOW ONLY $249 (Limited Time Offer)

Buy Now

Onsite Experience Training (In-Person)

Our Onsite Experience Training (In-Person) is an immersive, full-day training session where Kevin Hess will travel to your location to work hands-on with your team. This intensive training is designed to elevate your junk removal business by refining customer interactions, improving sales techniques, and boosting overall team performance.

Throughout the day, we will cover key areas such as Building Rapport, Establishing Value, Providing Accurate Estimates, Closing with Confidence, Objection Handling, and Creating the Perfect Pitch. Your team will also engage in role-play exercises to reinforce these skills in real-world scenarios, ensuring they leave with the confidence and expertise needed to excel in the field.

This personalized, on-site experience provides direct coaching, live feedback, and actionable strategies tailored to your business, giving your team the tools they need to operate at the highest level and maximize revenue.

**Contact for Pricing**

Contact For Pricing

Onsite Experience Training 5-Part Virtual Coaching LIVE via Google Meet

Onsite Experience Training 5-Part Virtual Coaching LIVE via Google Meet

Our Onsite Experience Training (LIVE via Google Meet) brings expert training directly to your team in a five-part virtual coaching series. Led by Kevin Hess, this live, interactive training is designed to help your junk removal team refine their customer service, sales, and leadership skills—without the need for travel.

Each session will focus on key areas such as Building Rapport, Establishing Value, Providing Accurate Estimates, Closing with Confidence, Objection Handling, and Creating the Perfect Pitch. Your team will also engage in role-play exercises and real-time coaching to reinforce these concepts.

This structured, step-by-step training provides live Q&A opportunities, actionable feedback, and practical strategies to help your team improve performance, increase revenue, and enhance the customer experience—all from the convenience of your location.



**Contact for pricing**

Contact For Pricing

Coming Soon: Operations Management Training

OPERATIONS MANAGEMENT TRAINING PROGRAM

Lead with Clarity. Scale with Confidence. Run a Business That Doesn’t Rely on You for Everything.

We’re excited to announce the upcoming release of our Operations Management Training Program — designed specifically for junk removal businesses ready to put structure behind their hustle and build a team that runs efficiently, profitably, and with purpose.

Whether you're training your first Operations Manager or looking to tighten up your existing systems, this program delivers the blueprint.


What You’ll Learn:

  • Routing Jobs Strategically to save time and fuel 
  • Dispatching with Precision to maximize daily revenue 
  • COGS (Cost of Goods Sold) Management to increase profit per job 
  • Daily & Weekly Team Scheduling that balances efficiency and workload 
  • Leading high-impact team huddles and motivating the crew 
  • Creating and following SOPs for operations that run themselves 
  • KPI tracking & coaching to improve accountability and results 
  • Handling conflict resolution, time-off requests, and real-world challenges
     

What’s Included:

  • Easy-to-follow video training modules 
  • Printable checklists, SOPs
  • Dispatch templates and routing best practices 
  • COGS tracking management 
  • Daily workflows
     

Perfect For:

  • Junk removal owners looking to delegate day-to-day ops 
  • Aspiring or new Operations Managers 
  • Crew leads preparing for the next level 
  • Any team serious about systems, structure, and scaling
     

Enrollment Opens Soon — Be the first to get access.
👉 [Subscribe for Updates]

Because if you want to grow — you need more than grit. You need systems. You need leaders. You need this.

Testimonials

Check out this testimonial from Matt Allen from Two Dudes Junk Removal.



**More testimonials coming soon!**

Contact Us

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Ready to Get Started?

We're here to help! Whether you're looking for more information about our services or need guidance on how we can support your business, feel free to reach out. Contact us today, and let’s get started!

The Junk Evolution

thejunkevolution@gmail.com

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