The Onsite Experience Training
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Ranked #1 Customer Service Training in the industry
Our Onsite Experience Training is designed to help junk removal business owners and teams master the skills needed for success. Whether you’re a solo operator looking to refine your process or leading a high-performance team, this training provides proven strategies to maximize efficiency, customer satisfaction, and revenue.
Training Agenda:
Building Rapport – Learn how to connect with customers and build trust from the first interaction. Practice communication techniques to
establish rapport in the first few moments of interaction.
Establishing Value – Show customers why your service is worth the investment by addressing their key concerns. Understand how to
identify your customer’s “Why” and use that information to tailor your service to their needs.
Estimate & Closing – Master the skill of giving accurate estimates and confidently presenting your pricing in a way that resonates with customers.
Objection Handling – Overcome common pushbacks and addressing common objections like price concerns or uncertainty about the service,
and discover how to turn these objections into opportunities to reinforce your value.
Creating the Perfect Pitch – Combine everything you’ve learned into a streamlined pitch that positions your service as the best solution to your customer’s problem, tailored to your business and your customers, ensuring you can deliver it smoothly and effectively every time.
The Importance of Role-Play Training – Train like you perform with hands-on practice to develop sales and service skills. Your team will
practice handling real-life scenarios, receiving feedback, and honing their approach.
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Training Formats:
💻 Digital – Self-paced online training that allows you and your team to learn and implement at your own speed.
📍 In-Person – Kevin Hess will travel to your location for a full-day immersive training with your team.
🎥 Virtual (Google Meet) – Live, interactive five-part coaching series tailored for team development.
No matter which format you choose, this training will help you evolve your junk removal business by improving your customer interactions, sales process, and team performance!
The Onsite Experience Training Options
Onsite Experience Training (Digital Version)
Our Onsite Experience Training (Digital Version) is a comprehensive, self-paced training program designed to help solo operators and teams master the essential skills needed for success in the junk removal industry. This digital training provides step-by-step guidance on building rapport, establishing value, giving accurate estimates, handling objections, and closing sales with confidence.
Whether you're a solo operator looking to sharpen your skills or a business owner training a high-performance team, this program delivers real-world strategies that can be implemented immediately. Through video lessons, role-play exercises, and actionable frameworks, you’ll gain the knowledge and confidence to deliver exceptional customer service, increase conversions, and grow your business.
This flexible training solution allows you to learn at your own pace while equipping yourself—or your team—with the tools needed to thrive in the junk removal industry.
NOW ONLY $249 (Limited Time Offer)
Onsite Experience Training (In-Person)
Our Onsite Experience Training (In-Person) is an immersive, full-day training session where Kevin Hess will travel to your location to work hands-on with your team. This intensive training is designed to elevate your junk removal business by refining customer interactions, improving sales techniques, and boosting overall team performance.
Throughout the day, we will cover key areas such as Building Rapport, Establishing Value, Providing Accurate Estimates, Closing with Confidence, Objection Handling, and Creating the Perfect Pitch. Your team will also engage in role-play exercises to reinforce these skills in real-world scenarios, ensuring they leave with the confidence and expertise needed to excel in the field.
This personalized, on-site experience provides direct coaching, live feedback, and actionable strategies tailored to your business, giving your team the tools they need to operate at the highest level and maximize revenue.
**Contact for Pricing**
Onsite Experience Training 5-Part Virtual Coaching LIVE via Google Meet
Onsite Experience Training 5-Part Virtual Coaching LIVE via Google Meet
Our Onsite Experience Training (LIVE via Google Meet) brings expert training directly to your team in a five-part virtual coaching series. Led by Kevin Hess, this live, interactive training is designed to help your junk removal team refine their customer service, sales, and leadership skills—without the need for travel.
Each session will focus on key areas such as Building Rapport, Establishing Value, Providing Accurate Estimates, Closing with Confidence, Objection Handling, and Creating the Perfect Pitch. Your team will also engage in role-play exercises and real-time coaching to reinforce these concepts.
This structured, step-by-step training provides live Q&A opportunities, actionable feedback, and practical strategies to help your team improve performance, increase revenue, and enhance the customer experience—all from the convenience of your location.
**Contact for pricing**