With over 12 years in the junk removal industry, Kevin Hess has established himself as a leading performer and trainer with 1-800-GOT-JUNK?, one of the most recognized brands in the business. His expertise includes customer service training, operations, and leadership development, making him a pivotal figure in training and developing hig
With over 12 years in the junk removal industry, Kevin Hess has established himself as a leading performer and trainer with 1-800-GOT-JUNK?, one of the most recognized brands in the business. His expertise includes customer service training, operations, and leadership development, making him a pivotal figure in training and developing high-performing teams. Kevin’s hands-on experience in the field, combined with his passion for mentoring and business growth, has empowered countless junk removal professionals to scale their businesses. Now, through Junk Evolution, he’s sharing his insights to help junk removal operators and teams master their craft, maximize profits, and dominate their local markets.
Kevin Hess is a sought-after guest speaker at multiple junk removal conferences and a frequent guest on junk removal-related podcasts. With over a decade of industry experience, Kevin shares insightful strategies on leadership development, customer service training, operations, and business growth. His engaging speaking style and real-wor
Kevin Hess is a sought-after guest speaker at multiple junk removal conferences and a frequent guest on junk removal-related podcasts. With over a decade of industry experience, Kevin shares insightful strategies on leadership development, customer service training, operations, and business growth. His engaging speaking style and real-world expertise make him a go-to resource for junk removal professionals looking to scale their businesses, develop high-performing teams, and lead with purpose and grit. Whether on stage or behind the mic, Kevin delivers actionable advice that inspires and empowers business owners to take their operations to the next level.
Kevin Hess is the author of Leading with Purpose: Inspiring Growth, Culture, and Building a Visionary Team and Leading with Grit: Purpose-Driven Leadership in a Blue-Collar World. With a wealth of experience in leadership development, team development, and business operations, Kevin shares actionable strategies for building strong, purpos
Kevin Hess is the author of Leading with Purpose: Inspiring Growth, Culture, and Building a Visionary Team and Leading with Grit: Purpose-Driven Leadership in a Blue-Collar World. With a wealth of experience in leadership development, team development, and business operations, Kevin shares actionable strategies for building strong, purpose-driven teams. His books provide real-world insights on creating a thriving company culture, leading with vision and resilience, and developing the grit needed to succeed in a demanding industry. Additionally, his expertise in customer service training further enhances how business owners, managers, and team leaders can elevate their leadership and inspire lasting success.
At Junk Evolution, we offer two powerful training programs designed to elevate your junk removal business from the inside out:
The Onsite Experience Training
Train your truck teams to deliver 5-star customer service through effective training, upsell with confidence, and create an unforgettable customer experience—from the moment they arrive to the final walkthrough. This program focuses on sales, professionalism, communication, and accountability at the job site.
Operations Manager Training
Equip your Ops Manager with the tools, systems, and leadership development mindset to run your day-to-day operations like a pro. Includes a personalized 1-on-1 discovery call, full training modules, and a customized Standard Operating Procedure (SOP) tailored specifically to your business.
Build your crew. Empower your leaders. Grow your business.
This is the evolution of junk removal.
Our Coaching Program provides personalized 1-on-1 support designed to help junk removal business owners grow with confidence. Through scheduled coaching calls, we’ll dive deep into your operations, leadership development, customer experience, goals, and more—offering real strategies, accountability, and tools to build a stronger, more scalable business. We also emphasize customer service training to enhance your team's effectiveness. No fluff. Just practical guidance, custom solutions, and expert support every step of the way.
The Junk Evolution Mentorship Program was built for owners like you—gritty, driven, and ready to scale. Whether you’re hiring your first team member or building a multi-truck operation, this program offers real-world coaching, effective customer service training, and leadership development to provide hands-on support as you grow with purpose.
The ChatGPT Playbook for Junk Removal Pros is the ultimate digital guide designed specifically for junk removal business owners eager to leverage AI as a strategic advantage. Whether you’re a one-truck hustler, a growing crew, or a multi-location operator, this playbook provides insights on how to harness the power of ChatGPT to enhance your sales, streamline your workflows, and dominate your local market. With over 100 pages filled with real-world use cases, ChatGPT prompts, and customizable templates, this guide also emphasizes the importance of customer service training and leadership development, ensuring that your team is well-equipped to succeed.
Your go-to resource for real-world advice, actionable strategies, and industry insights tailored specifically for junk removal business owners and teams. Whether you're in the truck or leading from the office, every post is built to help you run smarter, serve better, and grow stronger. We focus on essential elements like customer service training and leadership development to ensure your team excels. This isn’t theory — it’s Pro Tips for real junk pros.
Welcome to your one-stop resource for essential junk removal business documents and forms — designed to help you stay organized, professional, and profitable. Whether you're just starting out or scaling your operation, these tools will streamline your day-to-day operations, improve customer communication, and enhance customer service training for your team. Our resources also support leadership development, ensuring that your team remains aligned and effective. Every form is created by junk removal pros — for junk removal pros.
Leading with Purpose by Kevin Hess is a powerful guide for leaders focused on leadership development, designed to inspire, motivate, and drive meaningful change in their organizations, including effective customer service training.
In Leading with Grit, Kevin Hess delivers a no-nonsense, experience-backed guide to leadership development in the blue-collar world, emphasizing the importance of customer service training.
